Privacy Policy

1. Information we collect

We may collect the following categories of information, depending on how you use the Platform:

• Account and profile data — name, email address, phone number, password (stored securely), role (e.g. buyer, agent), profile photo, and preferences.
• Listing and property data — property descriptions, photos, documents, location details, pricing, and contact information you choose to publish.
• Communications — messages sent through contact forms, inquiries to agents, and support correspondence.
• Transaction data — membership purchases, wallet top-ups, promotion payments, billing references, and payment status (payment card details are processed by third-party providers; we do not store full card numbers).
• Usage and technical data — IP address, browser type, device identifiers, pages viewed, search filters, referral URLs, and cookies (see our Cookie Policy).
• Verification data — information needed to verify email addresses or comply with legal obligations, where applicable.

2. How we use your information

We use personal information to:

• Provide, operate, and improve the Platform;
• Create and manage user accounts and listings;
• Facilitate communication between property seekers, owners, and agents;
• Process payments, memberships, and promotional services;
• Send service-related emails (e.g. account verification, password reset, status updates);
• Respond to inquiries and provide customer support;
• Monitor security, prevent fraud, and enforce our Terms & Conditions;
• Analyse aggregated usage to improve search, listings, and user experience;
• Comply with legal, regulatory, and tax obligations.

3. Legal bases for processing

Where required by applicable law (such as the GDPR), we process personal data on one or more of the following bases: performance of a contract with you; legitimate interests in operating a secure real estate platform; compliance with legal obligations; and, where applicable, your consent (for example, for certain marketing or non-essential cookies).

4. How we share information

We do not sell your personal information. We may share data with:

• Other users — when you publish a listing, send an inquiry, or make contact details visible on your profile;
• Service providers — hosting, email delivery, payment processors (e.g. Stripe), analytics, and security vendors who process data on our instructions;
• Professional advisers — lawyers, accountants, or insurers when reasonably necessary;
• Authorities — when required by law, court order, or to protect rights, safety, and security.

All third parties are required to handle data in line with this Policy and applicable law.

5. Data retention

We retain personal information for as long as needed to provide the Platform, fulfil the purposes described in this Policy, resolve disputes, and meet legal requirements. When data is no longer required, we delete or anonymise it using reasonable technical measures.

6. Security

We implement administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you to use a strong password and keep your login details confidential.

7. Your rights and choices

Depending on your location, you may have the right to:

• Access a copy of the personal information we hold about you;
• Correct inaccurate or incomplete data;
• Request deletion of your account and associated data, subject to legal exceptions;
• Object to or restrict certain processing;
• Withdraw consent where processing is consent-based;
• Receive data in a portable format, where technically feasible.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding.

8. International transfers

Your information may be processed in countries other than your own. Where we transfer data internationally, we take steps required by applicable law to ensure an adequate level of protection.

9. Children

The Platform is not directed at children under the age of 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Third-party websites

The Platform may contain links to external sites (for example, social profiles or payment pages). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Material changes may be communicated by email or a notice on the Platform where required by law.